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Disabling SoftwareIf some course windows do not open correctly or you experience other problems, it may be because of anti-popup or anti-virus software.
What to do? To be able to access all aspects of our online courses, you generally need to "disable," "exit," "quit," or "shut down" any pop-up stopper, adware prevention, or firewall software that runs on your computer. You may also need to disable any built-in anti-popup features that may be part of anti-virus software you're running. Many anti-popup applications will flash an icon when a pop-up is blocked. This icon is usually located either in your system tray (bottom right, by the clock) or in the browser window itself. Typically you can right-click or double-click this icon to show the properties and disable the software. (If you wish to remove the software altogether, it may be listed under Add/Remove Programs in the Control Panel.) Below are instructions on how to disable some common applications. Once you're done using our online course, you should re-enable this software before browsing other websites. How to remove the Google toolbar
To uninstall the Google toolbar using the Windows Control Panel:
To uninstall the Yahoo toolbar:Click the down arrow on the pencil icon located
on the the Yahoo toolbar. Choose the "Uninstall" option. When asked if you really want to uninstall the Yahoo toolbar, click "Yes."
You can also remove these toolbars by going to your “start” button, “control panel”, and then add or “remove programs”. Highlight the Google or Yahoo toolbar and then click on “remove”. Close your browser and reopen it to complete the process. Configuration instructions to allow Rockwell Institute as a trusted site: Norton/Symantic Internet Security 2006(pdf) McAfee 2006(pdf) Zone Alarms(pdf) If you have other blocking software not listed above installed, please refer to your documentation to learn how to disable it or contact the vendor. If you are still experiencing technical difficulty, call Rockwell Tech Support at (800) 221-9347 option 5, or email us at support@rockwellinstitute.com. Technical support is available free of charge, from 8:30AM to 5:00PM (Pacific) Monday through Friday. We also offer limited technical assistance during the remaining business hours: 5:00PM - 9:00PM, Monday-Thursday, and 10:00AM - 3:00PM on Saturday, by dialing 1-800-221-9347 option 1. Thank you, Rockwell Institute |
Technical Support
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