|
 Configuring Security Software
Technical Information and Support
For Rockwell's online courses to function properly, we suggest the following minimum requirements:
· Microsoft Windows 98 or later, running:
- Microsoft Internet Explorer 6.0 or later
- Netscape Navigator 7.0 or later
- Mozilla Firefox 1.5 or later
- Opera 9.0 or later
· Mac OSX or later, running:
- Safari 2.0 or later
- Netscape Navigator 7.0 or later
- Mozilla Firefox 1.5 or later
Your system must allow javascript and Adobe Flash Player to operate.
Rockwell also suggests the following minimum equipment:
· 64 MB RAM
· Sound card and speakers/headphones
· 56K modem or faster
Rockwell’s online course frames are created using Adobe Flash Player, which downloads mp3 sound files. You need a current version of Adobe Flash Player, along with sound capability on your computer, in order to take our course.
To view Rockwell’s online Cram Course you need to have Adobe Acrobat Reader 5.0 or newer installed.
Getting Started
1.Open your browser, type in www.rockwellinstitute.com in the address bar, and hit Enter.
2. Click on the green Login button located at the top left of the Rockwell home page.
3. Enter your user ID and Password (remember, passwords are case sensitive).
4. At your Welcome Page, click on your course title to begin.
Course Information: The first time you open your course, a "Before you get started" page appears. This page contains important information about the functionality of your course. Read this page carefully before you click the button that says "Click here to begin". The key points discussed on this page are:
- Use the Back, Replay, and Next buttons located in the bottom right corner of your course window to navigate through the course. (Do not use the Back or Next buttons that appear on the top of the Internet browser.)
- Click on the Course Navigator button to jump to various topics or exercises in the course. Click on the Course Navigator button to jump to various topics or exercises in the course.
- Click the Main Menu button to log off the course properly.
- You have six months from the date you enroll to complete the course.
- All quizzes are timed and your session will expire after 40 minutes.
- Final exams will expire after 5 hours. The 5-hour time limit includes both the time you take to complete the exam and the time you spend reviewing the exam.
- If you do not navigate in your course (click the Next or Back button) for 15 minutes, your session will expire and you will need to re-log into the course.
Technical Support
Technical support is available free of charge, from 8:30AM to 5:00PM (Pacific) Monday through Friday by calling (800) 221-9347 option 5. We also offer limited technical assistance during the remaining business hours: 5:00PM - 8:00PM, Monday-Thursday, by dialing 1-800-221-9347 option 1.
Below are some helpful tips to try if you are having problems viewing the Rockwell Institute courses. If you are still experiencing technical difficulty, call Rockwell Tech Support at (800) 221-9347 option 5, or email us at support@rockwellinstitute.com
If you are having problems getting to the Rockwell Institute home page or experiencing problems viewing course frames, go to our Internet Security page for more information .
Return to Top
Having trouble getting to the Rockwell site? Check your browser settings
Internet Explorer Example - Other browsers may vary
Check your Internet Explorer settings.
First, make sure your Internet Explorer 'Privacy' setting is at MEDIUM or lower.
- Open Internet Explorer.
- Click the Tools menu.
- Click Internet Options.
- Click the Privacy tab.
- On the Privacy tab, check the position of the vertical setting bar. If necessary, move the bar down until it says 'Medium.'
- Click OK to close the Internet Options dialog box.
If your problems persist, try these steps:
Clearing Cache
IMPORTANT : Clearing your temp files/cache may need to be done if you make any updates or changes to your computer and were having problems previously viewing course frames. This will clear your temporary folder of any previously viewed pages.
Instructions for PC
Internet Explorer 6.0
- Open Internet Explorer.
- Click on 'Tools.'
- Click on 'Internet Options.' Under 'Temporary Internet files,' click on 'Delete Files.'
- Put a check mark in the box to “delete all online content”
- When the hourglass disappears click OK again.
Internet Explorer 7.0
- In Internet Explorer click on “Tools” and then “Internet Options”
- Under “Browsing History” click on the “Delete” button.
- Click on the “Delete files” button in the Temporary Internet Files section. When done click on “Close” and then “OK
Firefox Web Browser
- At the top menu of Firefox choose Tools
- Under the drop down menu choose “Options”
- Click on the “Advanced” icon
- Click on “Clear Now”
Instructions for Macs
Safari Web Browser
- Click on “Safari” at the top of your toolbar
- Under the drop down menu choose “Empty Cache”
- Click on “Empty” to empty your cache
Firefox Web Browser
- Click on “Firefox” at the top of your toolbar
- Under the drop down menu choose “Preferences”
- Click on the “Privacy” icon
- Click on the “Cache” tab
- Click on “Clear Cache Now”
Netscape Web Browser
- Click on “Netscape” at the top of your toolbar
- Under the drop down menu choose “Preferences”
- Under “Category” click on “Advanced”
- Click on the “Cache”
- Click on “Clear Cache ”
- Click on “OK”
Update the Adobe Flash Player on your computer.
This step is especially important if you are having problems getting the questions to appear in the course exercises or quizzes, getting zeros on quiz scores, or if you are not getting sound from our talking characters. If you are not getting sound from the talking characters, determine if your sound card is working. If it is, try updating your flash player and turn off any Internet security software that might be blocking flash.
Go to www.adobe.com.
If your version of Flash is very outdated, you will be prompted to install a new version of Adobe Flash Player.
Under Download Free Player, click on Adobe Flash Player.
Please note: IF YOU ARE PROMPTED TO ALSO INSTALL A YAHOO TOOLBAR, UNCHECK THIS FEATURE BEFORE INSTALLING FLASH PLAYER.
You do NOT want to install this feature, since it would prevent you from viewing Rockwell's course screens.
Screen Shot: Installing Flash Player; UNCHECK the Yahoo! Toolbar option. Click on the “Install Now” button. When the box appears indicating that “Adobe Flash player Successfully Installed”, your update is complete. Click START, SHUT DOWN, and then choose 'Restart.' Sometimes computers need a clean reboot in order for the latest updates to take effect.
If you're still having problems getting the questions to appear in the course exercises or quizzes, try giving the exercises or quizzes a few more seconds to load fully. On the far left, in the gray bar at the bottom of the course window, find the small icon that looks like a white sheet of paper with a blue 'e' on it. The text next to it must say 'Done' before you click the 'Start' button on the exercise or quiz. If the text says anything else, the page has not finished loading and the quiz questions will not appear.
Return to Top
Text Not Fitting On Screen
Not able to see all the text in a frame? Try this:
1. Right click on your desktop and then choose "Properties".
2. Click on the "Settings" tab at the top.
3. Make sure your screen resolution is set at 800x600 or larger.
4. Click on the "Advanced" button. Make sure your DPI setting is set to Normal 96 dpi. (Large font 120 dpi will not work properly with our course and will cause the text to run off the frame).
5. Click on 'OK".
Installation Instructions for Adobe Acrobat Reader
If you are having problems viewing the Textbook Review feature in the Cram course, or are getting blank pages when you try to print your online course certificate, follow these steps:
1. Determine if you have Adobe Acrobat Reader 5.0 or newer installed on your PC. (Open Control Panel and then Add or Remove Programs) If the application is not listed there, proceed to Step 2.
2. Go to www.rockwellinstitute.com and log in with your ID and Password.
3. At your Welcome page, click on the Cram Course.
4. Click on Textbook Review.
5. Click on the yellow icon located at the bottom of the page that says Get Acrobat Reader.
Before clicking the Download button, uncheck the box to also install the Adobe Photoshop album starter. This is an additional application and is not needed to run Rockwell’s online Cram Course. Once you have unchecked the box, click on the download button and follow the installations prompts.
Return to Top
Internet Security Software
Internet security software and software that's designed to keep "pop-up" ads from opening while you're browsing the web may interfere with the functioning of the Rockwell courses, or even keep you from accessing the Rockwell Institute home page. That’s because we use pop-up windows in our courses and Flash on our website for various purposes. For example, many of our courses include pop-up quiz questions. For example, if you are getting a black screen when trying to view an online course frame, it’s a good indication that your Internet Security software is blocking our page. To be able to access all aspects of our online courses, you generally need to "disable," "exit," "quit," or "shut down" any pop-up stopper, internet security, or firewall software that runs on your computer. You may also choose to configure it to allow Rockwell as a trusted site. For more information on disabling and configuring Security software and Toolbars, visit the configuration page.
If you are still experiencing technical difficulty, call Rockwell Tech Support at (800) 221-9347 option 5, or email us at support@rockwellinstitute.com.
Technical support is available free of charge, from 8:30AM to 5:00PM (Pacific) Monday through Friday. We also offer limited technical assistance during the remaining business hours: 5:00PM - 8:00PM, Monday-Thursday, by dialing 1-800-221-9347 option 1.
Rockwell Institute
Technical Support
1-800-221-9347 or 425-747-7272
support@rockwellinstitute.com |