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Walls Training is registered with the State of Washington Office of Insurance Commissioner (OIC) and will comply with the requirements and educational standards established by the OIC. In the event of any dispute concerning the terms of this agreement, in addition to any other legal remedies or relevant Commission regulations, either party may seek the assistance of the state Attorney General's office. Prior to seeking such assistance, however, the parties shall attempt to exhaust all institutional grievance and appeals procedures.

A student may terminate his/her enrollment and may be entitled to a refund, as explained below. Termination must be done in writing and delivered to Walls in person or by certified mail. In addition, Walls Training reserves the right to terminate a student's enrollment for nonpayment or for conduct that is considered inappropriate or disruptive to other students, faculty or employees. For purposes of all policies, the effective date of this agreement is the registration date, which is the date the tuition is paid. Payment is considered made when a check or cash is received by Walls Training, or when the student pays with a credit card, in person, by phone, or online.

If you sign up for a live-lecture course but then discover that you cannot attend the class on the date you chose, please give Walls Training at least 24 hours' advance notice of your cancellation or rescheduling. This will allow us to give a student on our waiting list the opportunity to attend the class. If you fail to give Walls 24-hours advance notice, you will be charged a $25.00 cancellation fee.

A student has satisfactorily completed a course when he/she has attended for the necessary number of hours and, when required, passed an examination approved by the Office of Insurance Commissioner (OIC). A student must complete any course within six months of the effective starting date as explained above. If a student needs an extension on their course(s), there is an extension fee of $45 to extend out their course(s) for an extra three months from the original expiration date.

Refund Policy - A student is entitled to a full tuition refund if ALL of the following conditions have been met:

  1. within 14 days of the student's registration date, Walls Training has received a written note canceling the student's registration and requesting a refund;
  2. the student has not attended any classes (for a live-lecture course) or logged on to the course (for an online course); and
  3. the textbook (if any) has been returned to Walls Training in an unused condition.

Course materials other than a textbook do not need to be returned and any return shipping will be at the student's expense. Initial shipping & handling charges are not refunded.

No refund request (partial or full) will be considered:

Walls Training Institute, Inc.
13218 N.E. 20th Street
Bellevue, WA 98005