In Partnership With
Lower Yakima Valley Association of Realtors - LYVAR

Washington Real Estate Broker's License FAQ

Basic Licensing Requirements

Registering for the Exam

The Examination Itself

If I Pass/Fail?


Basic Licensing Requirements

Question: What are the requirements for a real estate broker's license in Washington?

Answer: You must be at least 18 years old, have a high school diploma or equivalent, have successfully completed two approved prelicense courses (a 60-hour course in Real Estate Fundamentals and a 30-hour course in Real Estate Practices), and pass the state licensing exam.
Return to Top

Question: I have a salesperson's or broker's license in another state. Do I still have to complete Washington's prelicense education requirements?

Answer: If you are actively licensed in the same capacity or a greater capacity in another jurisdiction, prelicense education will not be required, and you will have to take only the Washington portion of the exam (not the National portion). Send a letter to the Washington Department of Licensing (DOL) requesting a waiver based on your out-of-state license. At the same time, ask the regulatory agency in the other state to send the DOL a license history showing that you have been actively licensed in good standing in that state within the past six months. You won't be allowed to schedule an exam until your waiver has been approved by the DOL, which will take approximately two weeks.
Return to Top

Question: I took some real estate courses at a college. Will any of these courses count towards the prelicense education requirement?

Answer: The Director of the Department of Licensing may waive the prelicense education requirement if it is determined that an applicant has completed the equivalent educational course work at any institution of higher learning or degree-granting institution. Submit documentation of the equivalent education to the DOL and allow two weeks for approval.
Return to Top

Question: I took equivalent course work in another state but never obtained my license. Do I still have to completed the prelicense education?

Answer: The DOL may waive the prelicense education requirement if you can document that you have successfully completed an equivalent course (or courses) in another jurisdiction. Submit your documentation to the DOL and obtain approval before attempting to schedule your examination.
Return to Top

Question: Where do I send my documentation?

Answer:

Real Estate Licensing
Department of Licensing
PO Box 9021
Olympia, WA 98507-9021
(360) 664-6488 (Brokers)
(360) 664-6500 (Managing brokers)

Return to Top

Registering for the Exam

Question: How do I register for my examination?

Answer: Before you can schedule your state exam, you must register with PSI. To register as a Washington real estate prelicense student, complete the following steps:

You only need to register with PSI once. Do not create duplicate accounts, even if you receive multiple emails.

When you have finished your required courses (Washington Real Estate Fundamentals and Washington Real Estate Practices), PSI will automatically email you (within 1-2 days) an invitation to register for your licensing examination. Once you receive this email, you will be able to schedule your state exam. Please make sure you follow the directions on the email very carefully.

If you have any questions about this process, please call PSI at (855) 746-8168.

Return to Top

Question: How quickly can I get an exam date?

Answer: Reservations are made according to the test site's capacity and seating availability. PSI testing centers handle license applicants from a number of different fields and sometimes a testing center becomes congested. Two-week delays are not uncommon.
Return to Top

Question: Where are the tests given?

Answer: PSI's current list of test locations can be found at their website: http://online.goamp.com/CandidateHome/displayTCList.aspx?pExamID=21311

Return to Top

Question: What is the examination fee?

Answer: The exam fee is $210, regardless of whether you're taking the entire examination or just the Washington portion. You must pay the exam fee when you register to take the exam, by credit card, debit card, cashier's check, money order, or personal check made payable to PSI. Payment by cash is not accepted.

DON'T MISS YOUR EXAM DATE. If you don't appear at the scheduled time and date, fail to change your exam date within the guidelines set by PSI, or if you wish to reschedule more than once, your exam fee will not be refunded.
Return to Top

Question: What if I have to cancel or change my exam date?

Answer: You may reschedule your examination appointment at no charge once online at https://schedule.psiexams.com/ or by calling PSI at (855) 746-8168 least one business day prior to the scheduled testing session.
Return to Top

Question: What if it's an emergency and I'm not able to cancel or change within the designated time frame?

Answer: In the event of inclement weather or unforeseen emergencies on the day of an examination, PSI will determine whether circumstances warrant the cancellation, and subsequent rescheduling, of an examination. The examination will usually not be rescheduled if the Assessment Center personnel are able to open the Assessment Center.

You may visit PSI's website at https://schedule.psiexams.com/ prior to the examination to determine if PSI has been advised that any Assessment Centers are closed.

If an examination is canceled at an Assessment Center, all scheduled candidates will receive notification following the examination regarding rescheduling or reapplication procedures.

If power to an Assessment Center is temporarily interrupted during an administration, your examination will be restarted. The responses provided up to the point of interruption will be intact, but for security reasons the questions will be scrambled.
Return to Top

Question: Does PSI have any special testing arrangements for applicants with disabilities?

Answer: PSI will provide reasonable accommodations for candidates with disabilities. Candidates requesting special accommodations must call PSI at (855) 746-8168 to schedule their examination.

Wheelchair access is available at all testing centers. Candidates must advise PSI at the time of scheduling that wheelchair access is necessary.

Candidates with visual, sensory, physical or learning disabilities that would prevent them from taking the examination under standard conditions may request special accommodations.

Verification of the disability and a statement of the specific type of assistance needed must be made in writing to PSI at least 45 calendar days prior to your desired exam date by completing the Request for Special Examination Accommodations and Documentation of Disability-Related Needs forms included in the Candidate Handbook. PSI will contact you regarding your request for accommodations within 10 business days of receipt.
Return to Top

Question: I'm hearing-impaired. Can I still communicate with PSI by telephone?

Answer: PSI is equipped with Telecommunication Devices for the Deaf (TDD) to assist deaf and hearing-impaired candidates. TDD calling is available 6:30 a.m. to 3:00 p.m. (Pacific Time) Monday-Friday at (913) 895-4637. This TDD phone option is for individuals equipped with compatible TDD machinery.

Return to Top

Question: Are there any test center policies?

Answer: The following policies are observed at every PSI test site:

Return to Top

The Examination Itself

Question: What should I bring to the exam site?

Answer: You should bring all of the following:

During your examination process, you will be required to provide biometric verification of your identity. Biometric identification may include photography, fingerprint scan, or other. Your examination session is also subject to video surveillance. If you do not agree to these conditions, you will not be able to test and will be excused from the Assessment Center. Your examination fee will NOT be refunded.
Return to Top

Question: What kind of examination will I be taking?

Answer: You will take an electronic test that consists of 140 multiple-choice questions. The test is divided into two sections: 100 of the questions will make up the National portion of the exam; the remaining 30 questions pertain only to Washington. You must score a minimum of 70% on each section.

In addition, the National section and the Washington section of the exam will each include five "pretest" questions. This brings the total number of questions you will answer to 140. However, the pretest questions are included only for analysis by the testing service and do not affect your score. But you won't know which questions are in the pretest group, so you must answer every question to the best of your ability.
Return to Top

Question: How are the questions structured?

Answer: Each question on the examination is in a four-option, multiple-choice format with only one correct answer. Test scores are based on the number of questions answered correctly, so it is better to answer every question, even if you are guessing.
Return to Top

Question: What are the subjects tested?

Answer: The following is a brief summary of the topics routinely tested:
National Section:

Washington Supplement:

Both the broker's exam and the managing broker's exam contain questions testing Washington real estate statutes and rules applicable to licensees. In addition, the managing broker's exam contains questions on real estate closing statements.

The exams also have ten pretest questions: five in the General section and five in the Washington section. These pretest questions are distributed randomly throughout the test and they are not identified as pretest questions, so you will have to answer every question. The pretest questions do not affect your score, however.
Return to Top

Question: How is the exam administered?

Answer: Your examination will be administered on a computer, which eliminates the use of paper and pencil answer sheets. The system records your responses and automatically times the examination.

You are allowed to change your answers, skip questions, and mark questions for later review. Knowledge of computers and typing are absolutely NOT required. You can take a brief tutorial before beginning your exam, but the system is so uncomplicated that you will understand it fully within a few minutes.
Return to Top

Question: How long will it take to get my exam results?

Answer: Your examination is scored immediately after you complete it. You leave the test center knowing whether you passed or failed.
Return to Top

Question: How much time do I have to complete the exam?

Answer: You have three and a half hours. (The timer doesn't begin until you have answered your first question.) Typically an applicant will complete the exam somewhere between two and three hours.
Return to Top

If I Pass/Fail?

Question: When I pass the exam, what's next?

Answer: When you pass the examination, your examination report will include information on how to apply for a license. The passing score report you receive from PSI has two parts. One is the notification of your results. The other is the final application for a license. You must complete the application and return it along with the proper fees to the Department of Licensing (DOL).

The part of the score report you are instructed to retain is an interim license valid for a period of up to forty-five (45) days after the postmark date or date of hand delivery of the application and fees to the DOL.
Return to Top

Question: What if I'm not ready to activate my license right away?

Answer: You can pay the fee and activate your license under a real estate brokerage, or you can pay the fee and place your license on an inactive status without associating with a brokerage. As long as you pay the license renewal fee (every two years) your license can remain inactive indefinitely.
Return to Top

Question: How long are my exam results valid?

Answer: You have 12 months to pay the fee and obtain your license.
Return to Top

Question: What if I fail the exam?

Answer: The exam is divided into two parts: the National section and the State Law section. You must pass both sections with minimum scores of 70% to be eligible for a license. If you pass one part, but not the other, you will be required to retake only the failed segment, provided you retake and pass that segment within six (6) months of initial failure. After that you will have to take the entire exam to be eligible for a license.
Return to Top

Question: Is there a limit to the number of times a person can take the examination?

Answer: For all intents and purposes the answer is no. An individual can continue retaking the exam until a passing score is received. (You must pay the normal exam fee each time you take the exam.)
Return to Top

Question: If I fail, how soon can I retake the examination?

Answer: You must wait twenty-four (24) hours before rescheduling an examination and the earliest possible exam date would be one business day after that.
Return to Top




Washington Real Estate Managing Broker's License FAQ

Registering for the Exam

The Examination Itself

If I Pass/Fail?

Washington Managing Broker's Licensing Requirements

Question: What are the requirements for a real estate managing broker's license in Washington?

Answer:

Return to Top

Question: I don't have three years of real estate sales experience but I have experience in a field allied to real estate. Will this count?

Answer: If you lack three years' full-time experience in real estate sales, you may be allowed to take the managing broker's exam if the Director of the Department of Licensing (DOL) determines that you have other education or experience that is a satisfactory substitute. Examples of experience that may qualify include:

Keep in mind, only the experience requirement is waived; the ninety (90) clockhour requirement still applies.
Return to Top

Question: How do I apply for a waiver?

Answer: Submit a letter to the address below that includes your request for a waiver and the reasons why you believe you should be granted such a waiver. Include any documentation that supports your position.

The DOL will review your request and notify you—usually within a couple of weeks—as to whether you will be granted the one-time waiver. If you have any questions about the content of your letter or any support letters, call the DOL at (360) 664-6500.
Return to Top

Question: Where do I send my request for a waiver?

Answer:

Real Estate Licensing
Department of Licensing
PO Box 9021
Olympia, WA 98507-9021

Return to Top

Question: I have a managing broker's license in another state. Do I still have to take the entire exam?

Answer: No. If you have an active license in another state, or your license has been active within the past six months, you will be required to take only the Washington portion of the examination. This section deals with the specific real estate laws, rules and regulations of Washington and is known as the Washington supplement. You will need to contact the state in which you are licensed and request a license history be sent to:

Real Estate Licensing
Department of Licensing
PO Box 9021
Olympia, WA 98507-9021

Return to Top

Question: I have taken clockhours in another state. Can they be used to satisfy the managing brokers' education requirements?

Answer: Possibly. Submit a completed Candidate Examination Document (You can get one from the Rockwell Institute) with supporting documents, including evidence satisfactory to the Department of Licensing (DOL) of having successfully completed any and all approved clockhour courses for licensure, to the following address:

Real Estate Licensing
Department of Licensing
PO Box 9021
Olympia, WA 98507-9021

After the qualifications for the examination have been verified by the DOL, you will be notified as to whether the hours are acceptable.
Return to Top

Question: I took a business management course in college. Do I need to take it again?

Answer: The Director of the Department of Licensing may waive all or any part of the 90 clockhour requirement if she determines you have completed the equivalent educational course work in any institution of higher learning or degree granting institution. Make your inquiry to:

Real Estate Licensing
Department of Licensing
PO Box 9021
Olympia, WA 98507-9021

Return to Top

Question: My broker's license renewal is due just after I take my managing broker's exam. Do I have to pay the renewal fee plus the managing broker's license fee?

Answer: No. Your managing broker's license is going to replace your broker's license, so the broker's license doesn't have to be renewed. You won't have to take another renewal course until your first managing broker's license renewal, which will occur two years after it was issued.

If you're thinking about taking the managing broker's exam, it might be worth it to time the entire process to coincide with your broker's license renewal. If you can activate your managing broker's license before the renewal deadline you avoid having to take a renewal course. You save the cost of the course and the thirty hours you would otherwise spend in a classroom.

On the other hand, if your broker's license renewal date will occur before you take the managing broker's exam, failure to renew means you're unlicensed until you pass the exam and activate your managing broker's license. If it means being unlicensed for any length of time, you should probably plan on renewing.
Return to Top

Registering for the Exam

Question: How do I register for my examination?

Answer: Before you can schedule your state exam, you MUST:

  1. Complete your required Managing Broker's License courses.
  2. Submit each course for approval.
    • Click the SUBMIT button in each course interface or on the main menu.
  3. SecureAccess Washington (SAW) - After completing your education, you also must apply for exam approval using the DOL's online process through this link: https://www.dol.wa.gov/business/accountaccess.html. You will need to create a SecureAccess Washington (SAW) account first (this is explained in detail). When you apply, you will be asked to download your certificates of education completion. DOL will approve your completion once all required courses have been submitted to your SAW account and once they've verified your required experience. You will then receive an eligibility confirmation email from DOL (this can take a few days). Follow the instructions in the email carefully in order to schedule your state exam. For more information or technical difficulties on creating the SAW account, contact DOL's Command Center at (360) 664-0200 and hit option 4 OR email them at dolelicensingsupport@dol.wa.gov.

Return to Top

Question: How quickly can I get an exam date?

Answer: Reservations are made according to the test site's capacity and seating availability. PSI testing centers handle license applicants from a number of different fields and sometimes a testing center becomes congested. Two-week delays are not uncommon.
Return to Top

Question: Where are the tests given?

Answer: PSI's current list of test locations can be found at their website: https://online.goamp.com/CandidateHome/displayTCList.aspx?pExamID=21308

Return to Top

Question: What is the examination fee?

Answer: The exam fee is $210, regardless of whether you're taking the entire examination or just the Washington portion. You must pay the exam fee when you register to take the exam, by credit card, debit card, cashier's check, money order, or personal check made payable to PSI. Payment by cash is not accepted.

DON'T MISS YOUR EXAM DATE. If you don't appear at the scheduled time and date, fail to change your exam date within the guidelines set by PSI, or if you wish to reschedule more than once, your exam fee will not be refunded.
Return to Top

Question: What if I have to cancel or change my exam date?

Answer: You may reschedule your examination appointment at no charge once online at https://schedule.psiexams.com/ or by calling PSI at (855) 746-8168 at least one business day prior to the scheduled testing session.
Return to Top

Question: What if it's an emergency and I'm not able to cancel or change within the designated time frame?

Answer: In the event of inclement weather or unforeseen emergencies on the day of an examination, PSI will determine whether circumstances warrant the cancellation, and subsequent rescheduling, of an examination. The examination will usually not be rescheduled if the Assessment Center personnel are able to open the Assessment Center.

You may visit PSI's website at https://schedule.psiexams.com/ prior to the examination to determine if PSI has been advised that any Assessment Centers are closed.

If an examination is canceled at an Assessment Center, all scheduled candidates will receive notification following the examination regarding rescheduling or reapplication procedures.

If power to an Assessment Center is temporarily interrupted during an administration, your examination will be restarted. The responses provided up to the point of interruption will be intact, but for security reasons the questions will be scrambled.
Return to Top

Question: Does PSI have any special testing arrangements for applicants with disabilities?

Answer: PSI will provide reasonable accommodations for candidates with disabilities. Candidates requesting special accommodations must call PSI at (855) 746-8168 to schedule their examination.

Wheelchair access is available at all testing centers. Candidates must advise PSI at the time of scheduling that wheelchair access is necessary.

Candidates with visual, sensory, physical or learning disabilities that would prevent them from taking the examination under standard conditions may request special accommodations.

Verification of the disability and a statement of the specific type of assistance needed must be made in writing to PSI at least 45 calendar days prior to your desired exam date by completing the Request for Special Examination Accommodations and Documentation of Disability-Related Needs forms included in the Candidate Handbook. PSI will contact you regarding your request for accommodations within 10 business days of receipt.
Return to Top

Question: I'm hearing-impaired. Can I still communicate with PSI by telephone?

Answer: PSI is equipped with Telecommunication Devices for the Deaf (TDD) to assist deaf and hearing-impaired candidates. TDD calling is available 6:30 a.m. to 3:00 p.m. (Pacific Time) Monday-Friday at (913) 895-4637. This TDD phone option is for individuals equipped with compatible TDD machinery.

Return to Top

Question: Are there any test center policies?

Answer: The following policies are observed at every PSI test site:

Return to Top

The Examination Itself

Question: What should I bring to the exam site?

Answer: You should bring all of the following:

During your examination process, you will be required to provide biometric verification of your identity. Biometric identification may include photography, fingerprint scan, or other. Your examination session is also subject to video surveillance. If you do not agree to these conditions, you will not be able to test and will be excused from the Assessment Center. Your examination fee will NOT be refunded.
Return to Top

Question: What kind of examination will I be taking?

Answer: The test is divided into two sections. The National portion consists of 90 multiple-choice questions. The state portion consists of 44 multiple-choice questions. In both sections, most of the questions will be standard multiple-choice questions with four options, where there is only one correct option and you receive one point for selecting the correct answer.

However, some of the questions will be scenario-based items, where there will be a longer fact pattern and more than four options. For these items, a student will receive two points for picking the one best response that suggests the most appropriate action to take in that scenario, or one point for picking another acceptable but less optimal response. You may see an additional five questions on each section that are "pre-test" questions that may appear in future exams; these do not count toward your score, but this means that you may see up to 95 questions on the National portion and 49 on the State portion. You must score a minimum of 75% on each section.
Return to Top

Question: What are the subjects tested?

Answer: The following is a brief summary of the topics routinely tested:
National Section:

Return to Top

Question: How is the exam administered?

Answer: Your examination will be administered on a computer, which eliminates the use of paper and pencil answer sheets. The system records your responses and automatically times the examination. Knowledge of computers and typing are absolutely NOT required.
Return to Top

Question: How long will it take to get my exam results?

Answer: Your examination is scored immediately after you complete it. You leave the test center knowing whether you passed or failed.
Return to Top

Question: How much time do I have to complete the exam?

Answer: You have up to four hours — or 2.5 hours for the national portion and 1.5 hours for the state portion, if you are taking only one portion. (The timer doesn't begin until you have answered your first question.) Typically an applicant will complete the exam somewhere between two and three hours.
Return to Top

If I Pass/Fail?

Question: When I pass the exam, what's next?

Answer: When you pass the examination, your examination report will include information on how to apply for a license. The passing score report you receive from PSI has two parts. One is the notification of your results. The other is the final application for a license. You must complete the application and return it along with the proper fees to the Department of Licensing (DOL).

The part of the score report you are instructed to retain is an interim license valid for a period of up to forty-five (45) days after the postmark date or date of hand delivery of the application and fees to the DOL.
Return to Top

Question: What if I'm not ready to activate my license right away?

Answer: You can pay the fee and activate your license under a real estate brokerage, or you can pay the fee and place your license on an inactive status without associating with a brokerage. As long as you pay the license renewal fee (every two years) your license can remain inactive indefinitely.
Return to Top

Question: How long are my exam results valid?

Answer: You have 12 months to pay the fee and obtain your license.
Return to Top

Question: What if I fail the exam?

Answer: The exam is divided into two parts: the National section and the State Law section. You must pass both sections with minimum scores of 75% to be eligible for a license. If you pass one part, but not the other, you will be required to retake only the failed segment, provided you retake and pass that segment within six (6) months of initial failure. After that you will have to take the entire exam to be eligible for a license.
Return to Top

Question: Is there a limit to the number of times a person can take the examination?

Answer: For all intents and purposes the answer is no. An individual can continue retaking the exam until a passing score is received. (You must pay the normal exam fee each time you take the exam.)
Return to Top

Question: If I fail, how soon can I retake the examination?

Answer: You must wait twenty-four (24) hours before rescheduling an examination and the earliest possible exam date would be one business day after that.
Return to Top




Washington Real Estate Continuing Education FAQ


Question: When do I have to renew my license?

Answer: Your real estate license expires every two years (on the anniversary of the dates of issuance), at which time you must apply for renewal and pay a renewal fee. If the renewal application is late, you must pay a late fee.
Return to Top

Question: When do corporation and partnership licenses have to be renewed?

Answer: Licenses issued to corporations and partnerships must be renewed every two years. The renewal date is the calendar date on which the license was issued.
Return to Top

Question: What are the requirements for license renewal?

Answer:

If you have taken more than 30 hours during a renewal period, up to fifteen hours of any excess can be carried forward to the next two-year renewal period.
Return to Top

Question: Am I required to take 30 hours while my license is on inactive status?

Answer: No. However, if your license is inactive for more than three consecutive years you will be required to complete a 30-hour course before being allowed to activate the license.

NOTE: This license activation course is an elective, but it must be a 30-hour course, not an accumulation of shorter courses.
Return to Top

Question: How long can my license remain inactive?

Answer: Indefinitely, as long as you continue to pay your required renewal fees.
Return to Top

Question: My license was supposed to be renewed ten months ago but I didn't do it. Is it too late to renew the license?

Answer: No. You can renew by simply paying the renewal and late fees up to twelve months after expiration. After twelve months the license is canceled.
Return to Top

Question: My license wasn't renewed within twelve months of expiration. Does this mean I have to take the license exam again?

Answer: Not necessarily. A license can be reinstated within two years after cancellation if you do all of the following:

Alternatively, you could just take the state examination again. Unless more than three years have elapsed since you took your real estate fundamentals course—in which case you would have to complete it again to be eligible for the exam—it might be easier and more cost-effective to take our exam review course (the Cram course) and sit for the examination.
Return to Top

Question: How do I renew my license?

Answer: The Department of Licensing website has a page to help you through the renewal process: www.dol.wa.gov/business/realestate/brokersrenew.html.
Return to Top

Question: How much is the fee for my license renewal?

Answer: The most up-to-date fee schedule can be found on the Department of Licensing website: www.dol.wa.gov/business/realestate/fees.html.
Return to Top




California Real Estate Salesperson's License FAQ

Basic Licensing Requirements

Registering for the State Exam

The Examination Itself

What Next?


Basic Licensing Requirements

Question: What are the requirements for a salesperson's license in California?

Answer: You must be at least 18 years old, you must successfully complete three 3-semester-unit or 4-quarter-unit courses in Real Estate Principles, Real Estate Practice, and an approved elective, and you must pass the California real estate salesperson's license exam. You must be honest and truthful; if you have previously committed a felony or other crime of moral turpitude, your license application may be denied. You also need to provide proof of legal presence in the United States, either as a citizen or as a resident alien.

You do not need to have a high school diploma or its equivalent, or any employment experience, to qualify. Residency in California also is not a requirement.
Return to Top

Question: I took real estate courses at a community college or other institution of higher learning. Do I still have to take Real Estate Principles, Real Estate Practice and the elective?

Answer: If you took courses equivalent to Real Estate Principles, Real Estate Practice, and the approved elective, you don't have to take the courses again. When you apply to take the license exam, you should submit an official transcript that shows you passed the classes, along with an official course or catalog description.


Return to Top

Question: I have a salesperson's license in another state. Do I still have to take the three licensing courses?

Answer: Yes, you do. California has no reciprocity arrangement with any other state that would allow a person to waive any of the requirements for obtaining a license.

However, you may register for the California salesperson's examination without taking the courses, if you can provide proof that you completed equivalent courses at an out-of-state institution of higher learning that is properly accredited. (Courses taken at an out-of-state private vocational school won't satisfy this requirement.)

When you apply to take the license exam, you should submit an official transcript that shows you passed the classes, along with official course or catalog descriptions.
Return to Top

Question: I thought only one course was required for a salesperson's license?

Answer: Anyone applying for a license after October 1, 2007 must also complete, in addition to Real Estate Principles, two three semester-unit or four quarter-unit courses. One of these two additional courses must be Real Estate Practice. For the other additional course, you must select one of the following:

Return to Top

Question: Don't I need to be fingerprinted?

Answer: Yes. To be issued a real estate license, you must submit your fingerprints to the Bureau of Real Estate. You may have your fingerprints taken and submit them to the DRE as soon as you apply to take the real estate exam—it isn't necessary to wait until you've passed the exam.

Click here for information about getting fingerprinted and submitting your fingerprints to the DRE.
Return to Top

Registering for the State Exam

Question: How do I register for the salesperson's exam?

Answer: To register for the salesperson's exam, you need to prove you have completed Real Estate Principles, Real Estate Practice, and the other required elective course using transcripts or course completion certificates.

You may register by mail or by fax.

You'll need to submit the following:

Return to Top

Question: Where do I send my application?

Answer: To register by mail, send the required forms and payment to:

Bureau of Real Estate Examination Section P.O. Box 137001 Sacramento, CA 95818-7001

To register by fax, send the required forms and payment to (916) 227-0925.

The DRE cautions that applicants should make sure they do not submit their application more than once. Duplication could delay the application process, and you could be charged twice (with no refund).
Return to Top

Question: Can I pay the examination fee by credit card? Debit card? Check?

Answer: You may pay by credit card or debit card as long as you include DRE form RE 298 with your application. If you're registering by mail, you also have the option of paying by check, cashier's check, or money order, made payable to the Bureau of Real Estate.
Return to Top

Question: When and where are the examinations given?

Answer: The examination sites are in the following cities:

You can check the availability of particular dates and times at the different exam sites on the DRE's website (www.dre.ca.gov). When you register, you may specify the site you prefer and the earliest date you can take the exam, and the DRE will assign you a date and location. Alternatively, once you are qualified to take the exam, you may choose your date and location using the eLicensing system on the DRE website.
Return to Top

Question: When do I find out my examination date?

Answer: Once you have been qualified to take the exam, the DRE will notify you by mail. If you opted to schedule your exam date and location yourself, you may do so using the eLicensing system on the DRE website (www.dre.ca.gov).

Alternatively, if you specified a preferred date and location in your exam application, the DRE notice will also contain your exam date and time and the address of your exam site.

If you have not received this notice within six weeks after mailing or faxing your application, you can go to the DRE website and use the eLicensing system to find out your exam date. If your exam has not been scheduled, call the DRE Examination Section at (916) 227-0900.
Return to Top

Question: What if I can't take the exam on the date that is assigned?

Answer: If the assigned date is unsuitable, you may apply for another exam date either online (using the eLicensing system at www.dre.ca.gov) or by completing and returning the reschedule request form that will be sent to you with the notice of your examination date. A rescheduling fee will apply. Any subsequent reschedulings will require a fee as well.

As mentioned above, you can access a calendar of upcoming scheduled examination dates at the Bureau of Real Estate's website, www.dre.ca.gov. However, because slots are filled on a rolling basis, you aren't guaranteed to get the particular date that you request.
Return to Top

Question: What if an emergency occurs and I'm not able to request a reschedule in time?

Answer: The same procedure applies. If you do not take the examination on the date scheduled, you may still return the reschedule form (or reschedule online using the eLicensing system) and pay the reschedule fee in order to receive a new examination date.
Return to Top

The Examination Itself

Question: What should I bring to the exam site?

Answer: You will need to bring:

In addition, you should bring a calculator. You may use a scientific or financial calculator, but you may not use a calculator that makes any noise, is programmable, or has a print capacity or an alphabetic keypad. You may not use a PDA.

If you bring a cell phone to the examination, it must be turned off and placed out of sight once you enter the exam room. You may not use a cell phone during the exam, and your examination may be terminated if your cell phone rings during the exam. Do not bring books, notes, or other study materials to the exam; you won't be allowed to consult them during the exam. Also, backpacks, briefcases, and suitcases are not allowed in the exam room.
Return to Top

Question: How will the exam be administered?

Answer: The exam is given in a four-option multiple-choice format. Exams conducted in Los Angeles, Sacramento, and San Diego are currently offered in pencil and paper format; exams conducted in Fresno and Oakland are currently offered in an electronic format. (Exam formats may be subject to change.)

Points are not deducted for answering incorrectly, so it is best to answer every question, even if your answer is a complete guess.
Return to Top

Question: How many questions are on the exam? What percentage do I have to get right?

Answer: There are 150 questions on the exam. A salesperson candidate has to score 70% on the exam to pass. This means that you must answer at least 105 questions correctly.
Return to Top

Question: How long do I have to take the exam?

Answer: The exam is given in a single 3¼-hour session.
Return to Top

Question: What subjects are tested on the exam?

Answer: Here is a summary of the subjects tested on the exam, and the approximate percentage of the exam that they comprise:

Return to Top

Question: Are there a lot of math problems on the exam?

Answer: No. On most exams, you can expect to see five to seven math questions. You can miss every math question and still easily pass the exam, so long as you have mastered the definitions and legal concepts associated with real estate.

If you've had trouble with the math questions while preparing for the exam, when you take the exam it may be advisable to skip over the math questions and then return to them after you've finished the rest of the questions. (But don't forget to come back to them!) Don't spend too much of your time and energy on the math questions, since they are such a small portion of the exam.
Return to Top

Question: How long will it take to get my examination results?

Answer: If you take a pencil and paper exam, the results will be mailed to you within five business days after the examination. Exam results are also available through the Bureau of Real Estate website, www.dre.ca.gov, often within three business days. Or you can get your results by calling the DRE's automated system at (916) 227-0899, but the DRE asks that you wait at least five business days before calling.

If you take an electronic exam, the results are provided to you upon completion of the exam.

If you pass the exam, you will not receive your actual score, only a notification that you have passed. You will also receive the necessary forms to apply for your salesperson's license.

If you fail the exam, you will be notified of the actual score. You will also be notified of the percentage of questions answered correctly in each of the subject areas.
Return to Top

What Next?

Question: What happens after I pass the exam?

Answer: The DRE will send you the paperwork necessary to complete your license application.
Return to Top

Question: How long are my exam results valid?

Answer: You have one year after the date of your exam to submit the license application, the fee, and the other required documents, or you'll have to take the exam again.
Return to Top

Question: Do I have to arrange for employment with a broker before I can apply for my license?

Answer: No. You may apply for and receive a license without being affiliated with a broker. However, you will not be able to engage in any real estate activities. A salesperson must be affiliated with a broker in order to provide real estate services to the public.
Return to Top

Question: What happens if I fail the exam?

Answer: If you're notified that you failed the exam, you may apply for re-examination. Use your Examination Result Notice or the online eLicensing system at the DRE website to apply for a new exam date. (You cannot apply for re-examination until after you've been notified that you failed.) Keep in mind that depending on available exam dates for your location, it could be a few weeks or months before you can take the exam again.

You will have to pay a new examination fee of $60 to take the exam again.
Return to Top

Question: How many times may I retake the exam, if necessary?

Answer: In the first two years after you apply to take the exam, you may retake it an unlimited number of times if you fail. After two years, you'll need to submit a new application to take the exam; at that point, you will again be able to take it an unlimited number of times.
Return to Top

Where to Turn for Additional Information

More information is available at the Bureau of Real Estate's website, www.dre.ca.gov. You can also call (916) 227-0931 for more information.
Return to Top




California Real Estate Broker's License FAQ

Basic Licensing Requirements

Registering for the State Exam

The Examination Itself

What Next?


Basic Licensing Requirements

Question: What are the requirements for a broker's license in California?

Answer: You must be at least 18 years old, have at least two years of experience within the last five years as a full-time real estate licensee, and you must successfully complete eight 3-semester-unit or 4-quarter-unit real estate courses, including:

You must pass the California real estate salesperson's license exam. You must be honest and truthful; if you have previously committed a felony or other crime of moral turpitude, your license application may be denied. You also need to provide proof of legal presence in the United States, either as a citizen or as a resident alien.

You do not need to have a high school diploma or its equivalent to qualify. Residency in California also is not a requirement.
Return to Top

Question: I have a broker's license in another state. Do I still have to take the licensing courses?

Answer: Yes, you do. California has no reciprocity arrangement with any other state that would allow a person to waive any of the requirements for obtaining a license.
Return to Top

Question: I don't have two years of real estate sales experience. Can I substitute education or experience in a related field?

Answer: If you lack two years' full-time experience in real estate sales, you may be allowed to take the broker's exam if the Bureau of Real Estate determines that you have other education or experience that is a satisfactory substitute. Examples of such education or experience that may qualify include:

Keep in mind that only the experience requirement is waived; the coursework requirement still applies.

In addition, a member of the California State bar is exempt from the education and experience requirements. A member of any other state bar may be exempt from the requirements as long as three semester or four quarter unit college-level courses in Real Estate Finance and Real Estate Appraisal are completed.
Return to Top

Question: How do I apply for a waiver?

Answer: Submit DRE form RE 227 (Equivalent Experience Verification) along with broker exam application and fee. Include any certifications, letters, transcripts, or other documentation supporting your position.

If the Bureau of Real Estate finds that you are not qualified to take the exam, you will be notified in writing and will have two years from the date of application to complete the qualifications and take the exam.
Return to Top

Question: Don't I need to be fingerprinted?

Answer: Yes. To be issued a real estate license, you must submit your fingerprints to the DRE. You may have your fingerprints taken and submit them to the DRE as soon as you apply to take the real estate exam-it isn't necessary to wait until you've passed the exam.

Click here for information about getting fingerprinted and submitting your fingerprints to the DRE.
Return to Top

Registering for the State Exam

Question: How do I register for the broker's exam?

Answer: To register for the broker's exam, you need to prove you have completed the required courses using transcripts or course completion certificates.

You may register by mail or fax. It isn't possible to register for the exam by telephone.

You'll need to submit the following:

If you're registering by mail, the examination fee can be paid by credit card or debit card, or with a check, cashier's check, or money order made payable to the Bureau of Real Estate.
Return to Top

Question: Where do I send my application?

Answer: To register by mail, send the required forms and payment to:

Bureau of Real Estate Examination Section P.O. Box 137001 Sacramento, CA 95818-7001

To register by fax, send the required forms and payment to (916) 227-0925.

The DRE cautions that applicants should make sure they do not submit their application more than once. Duplication could delay the application process, and you could be charged twice (with no refund).
Return to Top

Question: Can I pay the examination fee by credit card? Debit card? Check?

Answer: If you're registering by mail or fax, you may pay by credit card or debit card as long as you include DRE form RE 298 with your application. If you're registering by mail, you also have the option of paying by check, cashier's check, or money order, made payable to the Bureau of Real Estate.
Return to Top

Question: When and where are the examinations given?

Answer: The examination sites are in the following cities:

You can check the availability of particular dates and times at the different exam sites on the DRE's website (www.dre.ca.gov). When you register, you may specify the site you prefer and the earliest date you can take the exam, and the DRE will assign you a date and location. Alternatively, you may choose your date and location using the eLicensing system on the DRE website.
Return to Top

Question: When do I find out my examination date?

Answer: Once you have been qualified to take the exam, the DRE will notify you by mail. If you specified a preferred date and location in your exam application, this notice will contain your exam date and time and the address of your exam site. If you have not received this notice within six weeks after mailing or faxing your application, you can go to the DRE website (www.dre.ca.gov) and use the eLicensing system to find out your exam date. If your exam has not been scheduled, call the DRE Examination Section at (916) 227-0900.
Return to Top

Question: What if I can't take the exam on the date that is assigned?

Answer: If the assigned date is unsuitable, you may apply for another exam date either online (using the eLicensing system at www.dre.ca.gov) or by completing and returning the reschedule request form that will be sent to you with the notice of your examination date. A rescheduling fee will apply. Any subsequent reschedulings will require a fee as well.

As mentioned above, you can access a calendar of upcoming scheduled examination dates at the Bureau of Real Estate's website, www.dre.ca.gov. However, because slots are filled on a rolling basis, you aren't guaranteed to get the particular date that you request.
Return to Top

Question: What if an emergency occurs and I'm not able to request a reschedule in time?

Answer: The same procedure applies. If you do not take the examination on the date scheduled, you may still return the reschedule form (or reschedule online using the eLicensing system) and pay the reschedule fee in order to receive a new examination date.
Return to Top

The Examination Itself

Question: What should I bring to the exam site?

Answer: You will need to bring:

  • the notice of your exam date and location that you receive in the mail, and
  • a signature-bearing photo I.D. (for example, a driver's license or passport).

In addition, you should bring a calculator. You may use a scientific or financial calculator, but you may not use a calculator that makes any noise, is programmable, or has a print capacity or an alphabetic keypad. You may not use a PDA.

If you bring a cell phone to the examination, it must be turned off and placed out of sight once you enter the exam room. You may not use a cell phone during the exam, and your examination may be terminated if your cell phone rings during the exam. Do not bring books, notes, or other study materials to the exam; you won't be allowed to consult them during the exam. Also, backpacks, briefcases, and suitcases are not allowed in the exam room.
Return to Top

Question: How will the exam be administered?

Answer: The exam is given in a four-option multiple-choice format. Exams conducted in Los Angeles, Sacramento, and San Diego are currently offered in pencil and paper format; exams conducted in Fresno and Oakland are currently offered in an electronic format. (Exam formats may be subject to change.)

Points are not deducted for answering incorrectly, so it is best to answer every question, even if your answer is a complete guess.
Return to Top

Question: How many questions are on the exam? What percentage do I have to get right?

Answer: There are 200 questions on the exam. A broker candidate has to score 75% on the exam to pass. This means that you must answer at least 150 questions correctly.
Return to Top

Question: How long do I have to take the exam?

Answer: You will have five hours to complete the exam. It is administered in two parts: a 2½-hour session in the morning and a 2½-hour session in the afternoon. Each session has 100 questions.
Return to Top

Question: What subjects are tested on the exam?

Answer: Here is a summary of the subjects tested on the exam, and the approximate percentage of the exam that they comprise:

  • Property Ownership and Land Use Controls and Regulations (15% of exam) (Types of ownership, encumbrances, and public restrictions on land)
  • Laws of Agency and Fiduciary Duries (17% of exam) (Creation and termination of agency, agent responsibilities, agency disclosure)
  • Property Valuation and Financial Analysis (14% of exam) (Methods of appraising property, factors that affect value)
  • Financing Real Estate (9% of exam) (Mortgage instruments, types of loans, sources of financing)
  • Transfer of Property (8% of exam) (Methods of alienation, title insurance, escrow)
  • Practice of Real Estate and Disclosures (25% of exam) (State laws and regulations, civil rights laws, transfer disclosure statement)
  • Contracts (12% of exam) (Contract law, listing agreements, purchase contracts, leases)

Return to Top

Question: Are there a lot of math problems on the exam?

Answer: No. On most exams, you can expect to see seven to nine math questions. You can miss every math question and still easily pass the exam, so long as you have mastered the definitions and legal concepts associated with real estate.

If you've had trouble with the math questions while preparing for the exam, when you take the exam it may be advisable to skip over the math questions and then return to them after you've finished the rest of the questions. (But don't forget to come back to them!) Don't spend too much of your time and energy on the math questions, since they are such a small portion of the exam.
Return to Top

Question: How long will it take to get my examination results?

Answer: If you take a pencil and paper exam, the results will be mailed to you within five business days after the examination. Exam results are also available through the eLicensing system on the Bureau of Real Estate website, www.dre.ca.gov. Or you can get your results by calling the DRE's automated system at (916) 227-0899, but the DRE asks that you wait at least five business days before calling.

If you take an electronic exam, the results are provided to you upon completion of the exam.

If you pass the exam, you will not receive your actual score, only a notification that you have passed. You will also receive the necessary forms to apply for your broker's license.

If you fail the exam, you will be notified of the actual score. You will also be notified of the percentage of questions answered correctly in each of the subject areas.
Return to Top

What Next?

Question: What happens after I pass the exam?

Answer: The DRE will send you the paperwork necessary to complete your license application.
Return to Top

Question: How long are my exam results valid?

Answer: You have one year after the date of your exam to submit the license application, the fee, and the other required documents, or you'll have to take the exam again.
Return to Top

Question: What happens if I fail the exam?

Answer: If you're notified that you failed the exam, you may apply for re-examination. Use your Examination Result Notice or the online eLicensing system at the DRE website to apply for a new exam date. (You cannot apply for re-examination until after you've been notified that you failed.) Keep in mind that depending on available exam dates for your location, it could be a few weeks or months before you can take the exam again.

You will have to pay a new examination fee of $95 to take the exam again.
Return to Top

Question: How many times may I retake the exam, if necessary?

Answer: In the first two years after you apply to take the exam, you may retake it an unlimited number of times if you fail. After two years, you'll need to submit a new application to take the exam; at that point, you will again be able to take it an unlimited number of times.
Return to Top

Where to Turn for Additional Information

More information is available at the Bureau of Real Estate's website, www.dre.ca.gov. You can also call (916) 227-0931 for more information.




California Real Estate Continuing Education FAQ


Question: How often is a California real estate agent required to renew his or her license?

Answer: A California real estate salesperson or broker's license must be renewed every four years, or it will expire. The license can be renewed as early as 90 days before its expiration date. (The expiration date is listed on the license.)
Return to Top

Question: What if I miss the renewal deadline?

Answer: If a real estate license is not renewed by the expiration date, the license expires and the agent is no longer authorized to engage in any activities for which a license is required. However, late renewal is allowed within two years of the expiration date. (Exception: Late renewal is not allowed for a conditional license that was suspended for failure to meet the 18-month conditional license requirements.)
Return to Top

Question: What are the requirements for on-time license renewal?

Answer: A real estate license can be renewed online, through the Bureau of Real Estate's website, or by mail. To renew, the agent must submit:

  • a completed renewal application form (for a salesperson, DRE form RE 209; for a broker, RE 208);
  • a completed continuing education course verification form (DRE form RE 251);
  • the appropriate renewal fee; and
  • if paying by credit card, DRE form RE 909.

Note that course attendance certificates for continuing education courses should NOT be submitted with the renewal application.

If you are a resident alien with temporary status, you will have to submit proof of legal presence in the U.S. along with your license renewal application (see the DRE website for more information). This is generally not required as part of the license renewal process for U.S. citizens or permanent resident aliens.

The renewal fee can be paid by check, cashier's check, money order, or credit card. A check or money order should be made payable to the Bureau of Real Estate. As noted above, if you're paying by credit card, DRE form RE 909 must be submitted with the other documents.
Return to Top

Question: What are the requirements for late renewal?

Answer: Late renewal requires submission of all of the same documents as on-time renewal, but the fee for late renewal is higher than the regular renewal fee. If the completed documents and the late renewal fee are not received by the DRE within two years after the date the license expired, all license rights are lost. (To become licensed again, the former licensee would have to meet all of the requirements for an original license application, including passing the state licensing exam again.)
Return to Top

Question: What are the continuing education requirements for a real estate salesperson?

Answer: You must complete the following courses in order to renew your license for the first time:

  • Five separate three-hour BRE-approved continuing education courses in Ethics, Agency, Trust Fund Handling, Fair Housing, and Risk Management;
  • A minimum of 18 clock hours of consumer protection courses; and
  • The remaining clock hours required to complete the 45 hours of continuing education may be either consumer service or consumer protection courses.

For each subsequent renewal, the agent is required to complete 45 clock hours of BRE-approved continuing education courses. These hours must include:

  • Either 18 hours of continuing education courses in the following subjects: Ethics, Agency, Trust Fund Handling, Fair Housing, Risk Management, and Management and Supervision OR one eight-hour survey course that covers the five mandatory subjects (Ethics, Agency, Trust Fund Handling, Fair Housing, Risk Management, and Management and Supervision);
  • At least 18 clock hours of consumer protection courses; and
  • The remaining clock hours required to complete the 45 hours of continuing education may be related to either consumer service or consumer protection courses.

All courses used for license renewal must have been taken within the four-year period immediately preceding the effective date of renewal. (The effective date of renewal is ordinarily the day after the license expiration date.)
Return to Top

Question: What are the continuing education requirements for a real estate broker?

Answer: Before renewing a broker's license for the first time, the broker must complete 45 clock hours of BRE-approved continuing education courses. These hours must include:

  • Six separate three-hour courses in Ethics, Agency, Trust Fund Handling, Fair Housing, Risk Management, and Management and Supervision;
  • a minimum of 18 hours of consumer protection courses; and
  • the remaining 15 hours in either consumer service or consumer protection courses.

For each subsequent renewal, a broker must meet the same continuing education requirements as a salesperson (see above).

All courses used for license renewal must have been taken within the four-year period immediately preceding the effective date of renewal. (The effective date of renewal is ordinarily the day after the license expiration date.)
Return to Top

Question: Does continuing education course credit expire?

Answer: Yes. Continuing education credit expires four years after the course was taken. If a license is renewed on time, the continuing education courses used for the renewal must have been taken within the four-year period immediately preceding the effective date of renewal. (The effective date of renewal is ordinarily the day after the license expiration date.) If a license is renewed late, the continuing education courses must have been taken within the four-year period immediately preceding the date the renewal application is received by the DRE.
Return to Top

Question: Is anyone exempt from continuing education requirements?

Answer: A licensee 70 years old or older is not required to fulfill the continuing education requirements if he or she has been a real estate licensee in good standing for at least 30 years. The licensee must submit proof that he or she qualifies for this exemption to the DRE.
Return to Top




General Online Course FAQ


Question: I've just purchased an online course; how do I get started?

Answer: Simply log in to your Rockwell account and click the course title to begin. Our online courses are presented much like a slideshow; simply click the "forward" button to proceed through the course. Don't forget to watch for "pop-up" sample questions (in certain courses), and complete all the quizzes and exams. If you have any questions, we're available to help!
Return to Top

Question: Why are books being shipped if I ordered only an online course?

Answer: Some of our online courses include a free textbook for use as a study supplement. Many students find a textbook to be helpful because it can be used for highlighting or note-taking. You are not required to use the textbook when taking an online course.
Return to Top

Question: Should I read the book first before logging into the online course?

Answer: The textbooks that come with online courses are supplemental learning materials. You do not need to read the book first; instead, if you find it helpful, you can follow along in the book as you proceed through the online course. Be aware that only the time you spend logged on to the online course is counted toward your clock hours requirement. The system has no way to track the time you spend reading the book.
Return to Top

Question: Does it matter what course I start with?

Answer: If you're taking multiple online courses at the same time, it generally does not matter which one you complete first. However, for Washington Broker's License students, we recommend that you begin with Washington Real Estate Fundamentals first, then move on to Washington Real Estate Practices.
Return to Top

Question: Do I have to be logged in during certain times of the day?

Answer: One of the advantages of online learning is that you can complete the course at your own pace, on your own schedule. It does not matter what time of day you study. Be aware that, on occasion, system maintenance is performed on our servers very early in the morning, usually on Sundays. You cannot be online during this time, but you are always warned well in advance, and the downtime is typically less than 5 minutes. Watch for warning messages on your Welcome Page that will alert you to upcoming maintenance times.
Return to Top

Question: What happens if my course expires before I finish it?

Answer: If your course expires before you finish it, you MAY be eligible for an extension (for a fee). You MUST request the extension on or before your course expiration date for an extension to be possible. (The expiration date is found next to the course name on your Welcome page.)
An extension is no longer applicable if your original registration (date of payment) is over 15 months old.
**CA continuing education courses cannot be extended after 12 months from the original registration date, per DRE**
Return to Top




Livestream Course FAQ

Having trouble with WebEx? You can visit the WebEx Help Center for assistance: https://help.webex.com/en-us/
  • How does a livestream class work?
  • What can I do to prepare to take a livestream class?
  • Can I join the webinar from my computer, iPhone, iPad or other mobile device?
  • If I am signed up for a livestream class, when will I get login instructions and the link to attend the class?
  • Is a password required to join the webinar?
  • How do I know if I have a webcam?
  • How early do I have to register for a livestream class prior to the start date?
  • If I don't register for my livestream course early enough to receive my textbook shipment before the class date, can I still start my course on time?
  • How is livestream different from a webinar?
  • How long is class? Do I have to sit there for 8.5 hours straight?
  • Are my livestreaming course hours reported?
  • Can I get a recording of the webinar?
  • What if I miss some of my class?
  • How do I access my livestreaming course completion certificate?
  • How do I ask a question in the live webinar?
  • Help, I joined the live webinar, but I have no sound!

  • Question: How does a livestream class work?

    Answer: After registration, you will receive an email which contains a link to attend the livestream class. The course will be broadcast during the published course dates/times. You will need a microphone and camera. At least 30 minutes prior to the class start time, we recommend clicking on the course link to ensure you can access it. This will also give you an opportunity to check your speakers, microphone, and camera before class begins.
    Return to Top

    Question: What can I do to prepare to take a livestream class?

    Answer: We suggest that you perform a pre-class checklist:

    1. Follow the WebEx pre-class preparation instructions.
    2. Test your webcam, as you will be advised to use your webcam during the entire course.
    3. Plan on joining your course 15-30 minutes early to ensure a successful login and so that attendance does not take up class time.

    Return to Top

    Question: Can I join the webinar from my computer, iPhone, iPad or other mobile device?

    Answer: Yes. If you are using a device other than a computer, download the Webex App (https://www.webex.com/downloads.html) prior to the live event. If you are using a computer, for the best experience you should add the Webex browser extension to your browser. Check the Webex Quick Start & Tips file for browser extension help. Please allow additional time, before the class begins, to download the app.
    Return to Top

    Question: If I am signed up for a livestream class, when will I get login instructions and the link to attend the class?

    Answer: When you register for the class, you will receive a registration email with the necessary information on how to access your course. You will receive an additional email an hour before the class starts, as a reminder. Make sure that you have not opted out of receiving emails to ensure you receive important course information.
    Return to Top

    Question: Is a password required to join the webinar?

    Answer: If you are asked for a password, enter the password contained in the reminder email.
    Return to Top

    Question: How do I know if I have a webcam?

    Answer: Many laptops have webcams already built into the device.
    For PCs: Open your Start menu and click "Devices and Printers." Navigate to your webcam and right-click on it. Select "Properties" to review the status of your hardware. Windows will tell you that the device is working properly, and you may begin to use your webcam for video conferencing, video blogging, and more.
    For Macs: Go to Finder and select the "Applications" tab. Click on "Photo Booth." Your webcam should turn on.
    Return to Top

    Question: How early do I have to register for a livestream class prior to the start date?

    Answer: In order to ensure that you receive your course textbook shipment in time, we recommend that you register at least a week in advance. Out-of-state shipping can often take longer.
    Return to Top

    Question: If I don't register for my livestream course early enough to receive my textbook shipment before the class date, can I still start my course on time?

    Answer: Yes, you can, but we recommend that you avoid it. Your textbooks are the reference materials that you will use throughout the course, and the instructional materials are pulled from the textbooks. It will make it easier to follow along in class if you have your textbook with you when the class begins.
    Return to Top

    Question: How is livestream different from a webinar?

    Answer: Livestream requires that you appear on camera during the entire course, and requires interacting with the instructor and other attendees of the class. In a webinar, you can see the instructor but cannot be seen by the instructor or other attendees. Webinars require poll questions to track attendee participation and attendance, whereas a livestream tracks your attendance, login records, and participation on camera.
    Return to Top

    Question: How long is class? Do I have to sit there for 8.5 hours straight?

    Answer: A class hour is defined as 50 minutes of every hour that is devoted to instruction. A scheduled class that runs from 8 am to 4:30 pm will typically be allowed a 10-minute break every hour, plus a one-hour lunch break. Just as you would with a live lecture course, livestream classes also require you to be present and engaged for the full 8.5 hours every day.
    Return to Top

    Question: Are my livestreaming course hours reported?

    Answer: Your clock hours will be reported to the Department of Licensing the same as with any live lecture or online course you take from us. WebEx does record all student login times; livestream classes also require you to be present and engaged for the full 8.5 hours every day.
    Return to Top

    Question: Can I get a recording of the webinar?

    Answer: Unfortunately, we do not record classes.
    Return to Top

    Question: What if I miss some of my class?

    Answer: You are only allowed to miss 3.75 hours for a 30-hour course, and 7.5 hours for a 60-hour course. You will be given online access for 2 days to make up your missed time. If you exceed the allowed amount of missed time, you will need to either make up the time the next time the course is offered livestream, or pay $99 to upgrade to the online supplement.
    Return to Top

    Question: How do I access my livestreaming course completion certificate?

    Answer: Your completion certificate will be available to print from your Rockwell student menu after your livestream course hours have been confirmed and you have passed any applicable exams. If you do not see your course certificate once these requirements have been met, please reach out to customer service at (800) 221-9347.
    Return to Top

    Question: How do I ask a question in the live webinar?

    Answer: If unmuting is allowed, unmute and speak to the instructor. Raise your hand if you have trouble unmuting. If unmuting is not allowed, on the right side of your screen you will see a chat box where you can type questions to the presenter (instructor) or host (moderator). Please stay muted when not speaking to cut down on background noise.
    Return to Top

    Question: Help, I joined the live webinar, but I have no sound!

    Answer: Locate the speaker settings on your device and ensure the speakers are set to "internal." Check your speaker volume. If the problem persists, exit the webinar and re-join using Google Chrome with the Webex extension added as your internet browser.
    Return to Top

Verified Student Reviews

Thank you for the great online courses! Because of your program I was able to pass my exam the first time around. I would whole heartedly recommend your program to anyone.

Jennifer W.

I took the real estate course from another provider and failed the test twice. Perhaps it was due to all of the misspelled words or the poor sentence structure or maybe the large black watermark on every page that obscured much of the information. Then I took the Rockwell course and passed the test ...

Rich E.

I passed the managing broker's exam this morning and now will be able to move forward with my plans. You should know that to prepare for the exam I relied on your ONLINE course. Your material allowed me to take the test with confidence and that helped me complete the 45-question exam in 27 minutes (...

C. Monge
Courses are administered by Rockwell Institute