Livestream Course FAQ

If you still have questions or cannot find what you’re looking for, please contact the Rockwell Institute customer service team directly via email at [email protected] or call us at 800-221-9347. When you call, be sure to have a valid email address on hand so that we can quickly confirm your account information.

Having trouble with WebEx? You can visit the WebEx Help Center for assistance: https://help.webex.com/en-us/

Question: How does a livestream class work?

Answer: After registration, you will receive an email which contains a link to attend the livestream class. The course will be broadcast during the published course dates/times. You will need a microphone and camera. At least 30 minutes prior to the class start time, we recommend clicking on the course link to ensure you can access it. This will also give you an opportunity to check your speakers, microphone, and camera before class begins.
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Question: What can I do to prepare to take a livestream class?

Answer: We suggest that you perform a pre-class checklist:

- 1. Follow the WebEx pre-class preparation instructions.
  2. Test your webcam, as you will be advised to use your webcam during the entire course.
  3. Plan on joining your course 15-30 minutes early to ensure a successful login and so that attendance does not take up class time.

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Question: Can I join the webinar from my computer, iPhone, iPad or other mobile device?

Answer: Yes. If you are using a device other than a computer, download the Webex App (https://www.webex.com/downloads.html) prior to the live event. If you are using a computer, for the best experience you should add the Webex browser extension to your browser. Check the Webex Quick Start & Tips file for browser extension help. Please allow additional time, before the class begins, to download the app.
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Question: If I am signed up for a livestream class, when will I get login instructions and the link to attend the class?

Answer: When you register for the class, you will receive a registration email with the necessary information on how to access your course. You will receive an additional email an hour before the class starts, as a reminder. Make sure that you have not opted out of receiving emails to ensure you receive important course information.
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Question: Is a password required to join the webinar?

Answer: If you are asked for a password, enter the password contained in the reminder email.
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Question: How do I know if I have a webcam?

Answer: Many laptops have webcams already built into the device. For PCs: Open your Start menu and click “Devices and Printers.” Navigate to your webcam and right-click on it. Select “Properties” to review the status of your hardware. Windows will tell you that the device is working properly, and you may begin to use your webcam for video conferencing, video blogging, and more. For Macs: Go to Finder and select the “Applications” tab. Click on “Photo Booth.” Your webcam should turn on.
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Question: How early do I have to register for a livestream class prior to the start date?

Answer: In order to ensure that you receive your course textbook shipment in time, we recommend that you register at least a week in advance. Out-of-state shipping can often take longer.
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Question: If I don’t register for my livestream course early enough to receive my textbook shipment before the class date, can I still start my course on time?

Answer: Yes, you can, but we recommend that you avoid it. Your textbooks are the reference materials that you will use throughout the course, and the instructional materials are pulled from the textbooks. It will make it easier to follow along in class if you have your textbook with you when the class begins.
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Question: How is livestream different from a webinar?

Answer: Livestream requires that you appear on camera during the entire course, and requires interacting with the instructor and other attendees of the class. In a webinar, you can see the instructor but cannot be seen by the instructor or other attendees. Webinars require poll questions to track attendee participation and attendance, whereas a livestream tracks your attendance, login records, and participation on camera.
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Question: How long is class? Do I have to sit there for 8.5 hours straight?

Answer: A class hour is defined as 50 minutes of every hour that is devoted to instruction. A scheduled class that runs from 8 am to 4:30 pm will typically be allowed a 10-minute break every hour, plus a one-hour lunch break. Just as you would with a live lecture course, livestream classes also require you to be present and engaged for the full 8.5 hours every day.
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Question: Are my livestreaming course hours reported?

Answer: Your clock hours will be reported to the Department of Licensing the same as with any live lecture or online course you take from us. WebEx does record all student login times; livestream classes also require you to be present and engaged for the full 8.5 hours every day.
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Question: Can I get a recording of the webinar?

Answer: Unfortunately, we do not record classes.
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Question: What if I miss some of my class?

Answer: You are only allowed to miss 3.75 hours for a 30-hour course, and 7.5 hours for a 60-hour course. You will be given online access for 2 days to make up your missed time. If you exceed the allowed amount of missed time, you will need to either make up the time the next time the course is offered livestream, or pay $99 to upgrade to the online supplement.
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Question: How do I access my livestreaming course completion certificate?

Answer: Your completion certificate will be available to print from your Rockwell student menu after your livestream course hours have been confirmed and you have passed any applicable exams. If you do not see your course certificate once these requirements have been met, please reach out to customer service at (800) 221-9347.
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Question: How do I ask a question in the live webinar?

Answer: If unmuting is allowed, unmute and speak to the instructor. Raise your hand if you have trouble unmuting. If unmuting is not allowed, on the right side of your screen you will see a chat box where you can type questions to the presenter (instructor) or host (moderator). Please stay muted when not speaking to cut down on background noise.
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Question: Help, I joined the live webinar, but I have no sound!

Answer: Locate the speaker settings on your device and ensure the speakers are set to “internal.” Check your speaker volume. If the problem persists, exit the webinar and re-join using Google Chrome with the Webex extension added as your internet browser.
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